Payments and cancellations

Payment

well:o is committed to providing a high standard of treatment and service to our patients. To achieve this goal, it is important that payments are collected efficiently.

well:o is only accepting card payments. well:o is not accepting cash or cheque payments.

Please note that unpaid accounts are routinely referred to a Debt Collection Agency or the Small Claims Court. well:o reserves the right to recover all costs incurred doing so.

Deposits

For all treatments patients are required to pay a deposit when booking an appointment on our website. In the interest of all our patients and our staff we need to be certain that appointments are booked responsibly.

A minimum of 25% of the planned treatment cost is required when booking an appointment. The deposit is non-refundable.

The final balance for treatment is due on the day the treatment and will be deducted automatically from your card.

Cancellation

well:o provides quality dental care to our patients and aims to use clinical time effectively. To achieve this, we have an appointment cancellation policy.

We require a minimum of 48 hours’ notice to cancel an appointment. Failure to give the appropriate notice of cancellation or not attending your appointment will result in a failed appointment and the full fee for the appointment is charged.

Failed appointment fees are in place to cover the cost of the staff and surgery.

Failed appointment fees must be paid before other appointments are offered.

Late for Appointments

well:o understands that being late for appointments is sometimes unavoidable. If you are more than 10 minutes late, please be aware that you may be asked to reschedule your appointment.

It is our aim to telephone or write to patients after a missed appointment to understand the reason and to inform them of any fee or decision regarding their dental care.

Any appeals about missed or cancelled appointment decisions by a patent should be made in writing to the Practice Manager. 

Refunds

Any refund request should be discussed with the reception team or dental care professional. If a refund is approved this will be submitted to the operations team and processed within 28 days unless specifically requested otherwise.

All refund requests are subject to a 10% administration charge regardless of the amount of notice for the cancellation received.